Blacktown Florist – family-owned since 1956 (ABN: 37 549 499 347)
By placing an order (online, phone, or in-store), you agree to these terms. We keep things straightforward because we value your trust.
All prices in AUD, GST included
Payment required at time of order (card, cash, or online)
We reserve the right to cancel orders if payment fails
Need to change or cancel? Contact us ASAP – ideally before the end of the day prior to delivery.
Cancellation fees:
More than 24 hours' notice: $15 fee
Less than 24 hours' notice: 50% fee (flowers are perishable)
Once prepared or dispatched: No cancellations possible
We'll always do our best to help where we can.
Flowers are seasonal and natural. We may substitute blooms of equal or greater value to match the style, colour, and theme of your order.
Need something specific? Call us first to check availability: (02) 9622 2656
Delivery times are estimates, not guarantees
We're not liable for delays due to incorrect addresses, recipient unavailability, or circumstances beyond our control
If no one's home, we'll leave flowers in a safe spot or with a neighbour (at driver's discretion)
Delivery fees apply – see our [Delivery page] for details
If your flowers arrive damaged, wilted, or not as expected:
Contact us within 24 hours with a photo
We'll arrange a replacement or full refund
We fully comply with Australian Consumer Law (ACCC guarantees).
We're not responsible for:
Allergic reactions or harm from flowers
Damage to property during delivery
Recipient refusal or unavailability
Your personal information is handled in line with our [Privacy Policy].
We're here to help!
📞 (02) 9622 2656 (Blacktown)
📞 0494 307 705 (Rouse Hill)
Thank you for choosing our family florist – we love making your moments special! 🌸
We understand that plans can change, and we'll always do our best to help. 🌸
Please contact us as soon as possible by phone (02) 9622 2656 or email to make any changes or cancellations.
More than 24 hours' notice: $15 change or cancellation fee
Less than 24 hours' notice: 50% fee (as flowers are freshly prepared and perishable)
Once your order is prepared or dispatched: Cancellations aren't possible, but we'll do everything we can to assist with a kind solution. 💐
Flowers are beautifully seasonal and natural, which means each bouquet is one of a kind. 🌸
If a particular bloom isn't available, we'll lovingly substitute it with flowers of equal or higher quality – always keeping the same style, colour, and value in mind.
For special requests or exact flower choices, just give us a call first. We're always happy to check availability and make sure your arrangement is just right. 💐
If something isn't quite right, please send us photos and get in touch within 24 hours of delivery. 🌸
We'll gladly replace or refund your order in line with Australian Consumer Law guarantees. Your happiness means the world to our family team – we truly care about making it right. 💐
Yes – when you place an order (online, by phone, or in our Blacktown or Rouse Hill shops), you agree to these simple terms. 🌸
We're a proud, family-owned florist serving our community since 1956 (ABN: 37 549 499 347). Everything we do is guided by honesty, care, and the trust we've built with our customers over generations. 💐
Have questions? We'd love to hear from you! 🌸
Call us on 02 9622 2656 (Blacktown) or 0494 307 705 (Rouse Hill) or send us an email anytime. Our friendly family team is always happy to chat and help make your moments extra special with fresh, beautiful blooms from Western Sydney. 💐
